Refunds and digital content
GhostGG sells digital products, including digital game keys and other electronically delivered products. No physical item is returned. This policy does not limit any mandatory consumer rights.
Issues with an order
Please contact us if your product was not delivered, the code is invalid or already redeemed, it does not match the product description, or it cannot be activated on the stated platform or in the stated region. Include your order number, product name, platform, activation region, and the exact error message. Do not send your full key in a public message; we may ask for it securely to investigate.
We will investigate and, where required by law or appropriate to resolve the issue, provide a working replacement, price reduction, refund, or another remedy. The outcome depends on the facts and applicable consumer law. A product being digital does not remove your rights if it is faulty or not as described.
Right of withdrawal for consumers
Consumers may have a statutory right to withdraw from a distance purchase. For digital content delivered without a physical medium, we will treat that right as lost only where the law permits and all required steps have been completed before delivery: you expressly consent to delivery starting before the withdrawal period ends, acknowledge that this means losing the right of withdrawal, and receive confirmation of your consent and acknowledgement on a durable medium, such as the order confirmation email. Merely placing an order or receiving a key does not by itself establish that these requirements were met.
If those requirements were not met, or your local law provides a right that cannot be waived, your statutory rights remain. You can notify us by email with a clear statement that you wish to withdraw, or use any statutory withdrawal form available to you.
How to request help or a refund
Email support@ghostgg.com and include your order number and a description of the issue. We will acknowledge and assess the request as soon as reasonably possible. If a refund is approved, it will normally be sent to the original payment method through the payment provider. Processing time may depend on your bank or payment provider.
Model withdrawal notice
You may copy and send this notice if you wish to withdraw from an eligible purchase:
To: GHOSTED ANDREASSEN, support@ghostgg.com
I/we hereby give notice that I/we withdraw from my/our contract for the following digital product/order: __________
Order date: __________ Name: __________ Email: __________
Date: __________
This model notice does not change any statutory requirements or deadlines that apply to your purchase.
Business contact
GHOSTED ANDREASSEN
Organisation number: 933 591 506
Registered business address: Sam Eydes gate 246B, 3660 Rjukan, Norway
Email: support@ghostgg.com
Last updated: 12 November 2026